FAQ

Where are you located?

Our team is located in Canada, the US and Taiwan! 

What's in the crates?

The number of items per box are specified on the product pages. The Lifestyle Crate comes with various Taiwanese stationery, home goods, beauty products, toys and snacks. The Snack Crate comes entirely with various Taiwanese snacks and candies. Our snack products are 100% locally sourced. 

Do you ship to my country?

Currently we only offer shipping to the following destinations: 

The United States, Canada, Australia, New Zealand, France, the Netherlands, Germany, Belgium, Switzerland, Sweden, Czech Republic, Poland, Denmark, Norway, Italy and Spain. 

Our reach is currently limited due to Covid-19 restrictions, but hopefully they will expand again soon!

What currency are all your prices in? 
We currently charge USD on all orders.

What is the refund policy?

There are currently no returns on our items, but if you feel that your product was damaged in transport or you're completely dissatisfied with it, please do send us an email with some pictures so we can understand how to best help! Refer to our full refund policy here.

How long will my order take to ship?

Standard Shipping: 10-21 days 

Express Shipping: 5-14 days (crates only) 

*There are currently delays due to Covid-19, but rest assured that your order will be processed immediately upon payment and we are doing the absolute best that we can to expedite the process.  

How can I track my order?

You can track your orders here.

Please note that it may take 5-7 days to for our logistic partners to update the information. 

I haven't received my confirmation email yet - what should I do?  

Sometimes our emails like to play hide and seek in the spam and promotions folder - so please make sure to check those places! If you still can't find it, be sure to send us an email and we'll check on that for you right away. 

I have additional questions!

If you have additional questions that are not addressed in this FAQ, feel free to fill the "contact us" form at the bottom right-side of the webpage or email us at 101crate.co@gmail.com. We will get back to you as soon as possible! :)